We stand behind every Momentumekits product with a 30-day satisfaction guarantee and a 1-year warranty on major components.
30-Day Guarantee: If your item arrives damaged, defective, or not as described, contact us within 30 days of delivery. Items must be unused and returned in their original packaging.
1-Year Warranty: All motors, controllers, and batteries are covered for 12 months from the date of purchase against manufacturing defects.
We work directly with our manufacturing partners (including Ncyclebike and ZBPower) to ensure quality and fast support.
If a replacement or repair is needed, we’ll handle the process for you — so you’re always covered.
📩 For returns or warranty claims, email:momentumekits@gmail.com
We ship from both our UK and China warehouses depending on stock availability.
🇬🇧 UK Warehouse: 2–5 business days delivery.
🇨🇳 China Warehouse: 7–15 business days delivery (average 10 days).
All orders include tracking, and you’ll receive updates as soon as your package ships.
Currently, we mainly ship within the UK. However, we can arrange international shipping for select products — contact us before placing an order for a custom quote.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Once your order ships, you’ll receive a tracking number by email.
You can use this to track your order directly on our website or through the carrier’s tracking page.
Our components are manufactured by trusted suppliers in China — the same factories that produce parts for many leading e-bike brands. Every kit is quality-checked before shipping and backed by UK-based support.
